If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman2156031's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2156031 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman2156031's own words
So my account for Xbox suspended my Xbox Live Gold membership since I didn’t have money for it, this has happened in the past. Last time this happened I waited * months to get gold live again because I don’t have money or a job to pay it all the time. This time you guys took money out of my account without my knowledge. I didn’t pay for it for a reason , that money was for my college for the books I need and you took my money when I didn’t want to pay for it. My sister gave me a Xbox Live Gold card for ** months a month ago and couldn’t use it because I didn’t know when it would expired . I would like a refund or my money being pulled out of my personal card account, I have a prepaid card with a code I can use but I won’t give you access to that until my money is put back on my card since you might take this money too.
GetHuman2156031 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman2156031 fixed the problem
We are waiting for GetHuman2156031 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.