So my account for Xbox suspended my Xbox Live Gold membership since I didn’t have money...

GetHuman2156031's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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The issue in GetHuman2156031's own words
So my account for Xbox suspended my Xbox Live Gold membership since I didn’t have money for it, this has happened in the past. Last time this happened I waited * months to get gold live again because I don’t have money or a job to pay it all the time. This time you guys took money out of my account without my knowledge. I didn’t pay for it for a reason , that money was for my college for the books I need and you took my money when I didn’t want to pay for it. My sister gave me a Xbox Live Gold card for ** months a month ago and couldn’t use it because I didn’t know when it would expired . I would like a refund or my money being pulled out of my personal card account, I have a prepaid card with a code I can use but I won’t give you access to that until my money is put back on my card since you might take this money too.
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Customer service issue
Reported by GetHuman2156031
Feb 7th, 2019 - 4 mons ago
I have an issue with Xbox too
Not resolved
Seen by 8 customers so far
Similar issue to 102572 others
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GetHuman2156031 started working on this issue
Feb 7th 5:46pm