So my account for Xbox suspended my Xbox Live Gold membership since I didn’t have money...

GetHuman2156031's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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The issue in GetHuman2156031's own words
So my account for Xbox suspended my Xbox Live Gold membership since I didn’t have money for it, this has happened in the past. Last time this happened I waited * months to get gold live again because I don’t have money or a job to pay it all the time. This time you guys took money out of my account without my knowledge. I didn’t pay for it for a reason , that money was for my college for the books I need and you took my money when I didn’t want to pay for it. My sister gave me a Xbox Live Gold card for ** months a month ago and couldn’t use it because I didn’t know when it would expired . I would like a refund or my money being pulled out of my personal card account, I have a prepaid card with a code I can use but I won’t give you access to that until my money is put back on my card since you might take this money too.
GetHuman2156031 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman2156031
Feb 7th, 2019 - 4 mons ago
I have an issue with Xbox too
Not resolved
Seen by 8 customers so far
Similar issue to 102572 others
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Timeline
GetHuman2156031 started working on this issue
Feb 7th 5:46pm