I was charged twice for my son's annual renewal of his xbox live subscription under the...

GetHuman-reneflo's customer service issue with Xbox from February 2019

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The issue in GetHuman-reneflo's own words
I was charged twice for my son's annual renewal of his xbox live subscription under the acct *****@***.com through the card on file ending in ****. I was charged once on ********** for $**.** with a reference number of *********************** and I was charged $**.** again on ********* with a ref number of ***********************. I had my acct set up to renew automatically but since this has happened twice now I have changed the settings on my son's acct so that it will no longer auto renew. Please refund the second charge and ensure no charges will reach my acct unless I initiate them myself and that there are NO recurring charges for my acct under *****@***.com.
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Customer service issue
Reported by GetHuman-reneflo
Feb 7th, 2019 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
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GetHuman-reneflo started working on this issue
Feb 7th 1:44am