A child who was playing at our home purchased and stole about $*** worth of V-Bucks whi...

GetHuman2150044's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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The issue in GetHuman2150044's own words
A child who was playing at our home purchased and stole about $*** worth of V-Bucks while playing on my son's Xbox. This occurred on Sunday, February * around *:** CST. The other child asked my son to leave the room to obtain him something to drink. We believe this is when the theft took place. My son's Fortnight account does not show evidence of $*** worth of anything still as part of his account. My son indicated that the child tried to get him to forward*gift Vbucks to him. Clearly, there is no reason on God's green earth that anyone would need to purchase $*** worth of virtual anything within a ** minute span. I would like to determine how to get this corrected. We would like to handle this with MS directly before consulting the credit card company regarding fraud charges. Please reply, as this is the second request.
GetHuman2150044 did not yet indicate what Xbox should do to make this right.
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Customer service issue
Reported by GetHuman2150044
Feb 6th, 2019 - 4 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 102298 others
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GetHuman2150044 started working on this issue
Feb 6th 9:39pm