A child who was playing at our home purchased and stole about $*** worth of V-Bucks whi...
GetHuman2150044's customer service issue with Xbox from February 2019
Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman2150044's own words
A child who was playing at our home purchased and stole about $*** worth of V-Bucks while playing on my son's Xbox. This occurred on Sunday, February * around *:** CST. The other child asked my son to leave the room to obtain him something to drink. We believe this is when the theft took place. My son's Fortnight account does not show evidence of $*** worth of anything still as part of his account. My son indicated that the child tried to get him to forward*gift Vbucks to him. Clearly, there is no reason on God's green earth that anyone would need to purchase $*** worth of virtual anything within a ** minute span. I would like to determine how to get this corrected. We would like to handle this with MS directly before consulting the credit card company regarding fraud charges. Please reply, as this is the second request.
GetHuman2150044 did not yet indicate what Xbox should do to make this right.
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