First and foremost it is ridiculous how long it takes to get adequate help on Xbox supp...

GetHuman2051256's customer service issue with Xbox from January 2019

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Help with my Xbox issue
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The issue in GetHuman2051256's own words
First and foremost it is ridiculous how long it takes to get adequate help on Xbox support. There is no working number to call to speak to a human being. The number I found online just tells me to go online and then hangs up. This is unacceptable and seems purposefully difficult. I know I already canceled my gamepass subscription last month and I know I’ve never signed up for a *-month subscrition but got billed $** today on my birthday. I went online and saw I’m signed up for *month cycles somehow even though I was only signed up for month to month and thought I had gone in and canceled already last month. When I unsubscribed again today (*******) I saw a message that my service will be unavailable as of ******* (yesterday). If I’ve already paid then how do I lose service yesterday?? I tried the online chat because Xbox online forces you go through that instead of talking in the phone and the guy was very unhelpful and told me I would have to talk to a different team that handles refunds. I went online and the webpage for refunds wouldn’t let me get past step *. I’m so frustrated with the poor quality of support and lack of care that I want to pull my hair out. I’ve been an Xbox user for some * years and clearly I’ve made a mistake in doing that. Thanks for ruining my birthday Xboxlive.

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Xbox

Customer service issue
Reported by GetHuman2051256
Jan 27th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 96417 others
0 customers following this

Timeline

GetHuman2051256 started working on this issue
Jan 27th, 2019 9:26pm

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