my preorder for resident evil * was purchased on January * ****. I received an email on...

GetHuman2039197's customer service issue with Xbox from January 2019

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The issue in GetHuman2039197's own words
my preorder for resident evil * was purchased on January * ****. I received an email on the **rd of Jan stating my preorder was cancelled. I was charged and have not seen the refund back in my bank account but the game is fully downloaded. it's just telling my I don't own it and I have to buy it again. purchased the deluxe edition. this is the second preorder that has done this and I'm not really happy at this point
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Customer service issue
Reported by GetHuman2039197
Jan 25th, 2019 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 8 customers so far
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GetHuman2039197 started working on this issue
Jan 25th 7:19pm