I am experiencing low upload speed on my xbox one s. Download speed is ***Mbps whereas...

GetHuman-dvojacks's customer service issue with Xbox from January 2019

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The issue in GetHuman-dvojacks's own words
I am experiencing low upload speed on my xbox one s. Download speed is ***Mbps whereas upload is *.*Mbps. I've tried all the troubleshooting steps, contacted my internet twice to upgrade and fix the network but still have the same problem. I've spoken to an IT specialist and they believe the issue is with my connection to the xbox network.
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Customer service issue
Reported by GetHuman-dvojacks
Jan 16th, 2019 - 10 mos ago
I have an issue with Xbox too
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Seen by 3 customers so far
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GetHuman-dvojacks started working on this issue
Jan 16th 7:50pm