I cannot hear or speak through my Xbox headset. I have watched videos and read articles...

GetHuman-marintho's customer service issue with Xbox from January 2019

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Help with my Xbox issue
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The issue in GetHuman-marintho's own words
I cannot hear or speak through my Xbox headset. I have watched videos and read articles on how to fix my problem but nothing has been working. I think it is the controller because I have put in different headsets and none work. I can hear through the tv. I can’t talk or hear in party chat or in game chat through the headset. It has worked great since last night but I can’t get it to work now. If you have a solution please let me know!
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Xbox

Customer service issue
Reported by GetHuman-marintho
Jan 15th, 2019 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 91664 others
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Timeline
GetHuman-marintho started working on this issue
Jan 15th 11:37pm