I got a Xbox game pass code from a friend for a free ** day trial. So, I downloaded the...

GetHuman-dylan_tu's customer service issue with Xbox from January 2019

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The issue in GetHuman-dylan_tu's own words
I got a Xbox game pass code from a friend for a free ** day trial. So, I downloaded the first game I wanted to play which was Mortal Kombat XL. It installed and everything and said it was ready to play. Then every single time I tried opening it to play it , the game would show the screen saying the title of the game but then would immediately close out with out any update popping up or anything. So then I thought maybe I would have to buy the game so it won’t just close out every time, because I wanted to anyway and it was cheaper with the game pass. But no, I bought the game, I have enough storage I have every new console update , but yet the **** game won’t load and it just shows the title screen and immediately boots me out of the game every single time. I’ve also tried installing it and reinstalling it but that hasn’t worked either
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Xbox

Customer service issue
Reported by GetHuman-dylan_tu
Jan 15th, 2019 - 9 mons ago
I have an issue with Xbox too
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Seen by 5 customers so far
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GetHuman-dylan_tu started working on this issue
Jan 15th 5:37pm