On Saturday January **, **** I could not connect to xbox live and I thought my subscrip...
GetHuman1969160's customer service issue with Xbox from January 2019
Help with my Xbox issue
Try having Xbox call you again?
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman1969160's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1969160 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1969160's own words
On Saturday January **, **** I could not connect to xbox live and I thought my subscription had ran out so I purchased * months for **.** and then noticed later via email I was actually charged twice for **.**. As it turned out it was actually an xbox live outage I was unaware of until later. To resolve this I would like confirmation of when my xbox live account actually expires and a refund of at least one of the **.** charges.
GetHuman1969160 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1969160 fixed the problem
We are waiting for GetHuman1969160 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Xbox customer problems.