I have a $** Microsoft gift code I already put into my account and I’m trying to buy Xb...

GetHuman1967288's customer service issue with Xbox from January 2019

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Help with my Xbox issue
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The issue in GetHuman1967288's own words
I have a $** Microsoft gift code I already put into my account and I’m trying to buy Xbox live gold for *-month for $*.** because that is your deal right now. The problem is that I connected my debit card to the subscription because I’ve had it before and my card has no money in it so it keeps declining me trying to use the gift code. It gives me an option two use both payment methods but then a second later it takes me to a screen saying “the payment option on an existing subscription was declined, blocking this purchase. find a fix at account.microsoft.com*services” I tried to change the billing option but it won’t let me. Please help.
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Xbox

Customer service issue
Reported by GetHuman1967288
Jan 15th, 2019 - 9 mons ago
I have an issue with Xbox too
Not resolved
Seen by 11 customers so far
Similar issue to 91348 others
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Timeline
GetHuman1967288 started working on this issue
Jan 15th 5:03am