I have a $** Microsoft gift code I already put into my account and I’m trying to buy Xb...
GetHuman1967288's customer service issue with Xbox from January 2019
Help with my Xbox issue
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The issue in GetHuman1967288's own words
I have a $** Microsoft gift code I already put into my account and I’m trying to buy Xbox live gold for *-month for $*.** because that is your deal right now. The problem is that I connected my debit card to the subscription because I’ve had it before and my card has no money in it so it keeps declining me trying to use the gift code. It gives me an option two use both payment methods but then a second later it takes me to a screen saying “the payment option on an existing subscription was declined, blocking this purchase. find a fix at account.microsoft.com*services” I tried to change the billing option but it won’t let me. Please help.
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