Why are you charging me multiple times for an annual membership?
GetHuman1966892's customer service issue with Xbox from January 2019
Help with my Xbox issue
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Before contacting them, items GetHuman1966892 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
If you are looking to report a user, problem with your live account, your console or any other issue you can use the link here - https://support.xbox.com/en-US/.
The issue in GetHuman1966892's own words
Not pay X-Box more than * time per year for the service ... I have * kids with individual X-Box accounts. I am getting charged for renewal fees multiple time a year for each account. *Tell me how to communicate account names or numbers so you can research and get this resolved, My son Collin paid in September and was just charged again yesterday. for $**.****Gamer Tag * CrankyHorizon****I'm afraid our accounts are getting hacked, I may need to cancel all accounts.... Please advise?
I have cancelled my CC * once and still getting charged against old CC numbers.
Credit my account for unapproved charges
Because I pay early, and often !!
Nope, trying to resolve with you before I fire my CC provider.
I have an issue with Xbox too
How GetHuman1966892 fixed the problem
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