Why are you charging me multiple times for an annual membership?

GetHuman1966892's customer service issue with Xbox from January 2019

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Help with my Xbox issue
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The issue in GetHuman1966892's own words
Not pay X-Box more than * time per year for the service ... I have * kids with individual X-Box accounts. I am getting charged for renewal fees multiple time a year for each account. *Tell me how to communicate account names or numbers so you can research and get this resolved, My son Collin paid in September and was just charged again yesterday. for $**.****Gamer Tag * CrankyHorizon****I'm afraid our accounts are getting hacked, I may need to cancel all accounts.... Please advise?
I have cancelled my CC * once and still getting charged against old CC numbers.
Credit my account for unapproved charges
Because I pay early, and often !!
Nope, trying to resolve with you before I fire my CC provider.
I have an issue with Xbox too
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Xbox

X-Box Live
Customer service issue
Reported by GetHuman1966892
Jan 15th, 2019 - 9 mons ago
I have an issue with Xbox too
Not resolved
Seen by 19 customers so far
Similar issue to 91322 others
0 customers following this
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Timeline
GetHuman1966892 started working on this issue
Jan 15th 2:48am