My headset*microphone are not working and the headset*microphone are both brand new. I...

GetHuman-asghedom's customer service issue with Xbox from January 2019

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The issue in GetHuman-asghedom's own words
My headset*microphone are not working and the headset*microphone are both brand new. I am also using an adapter to plug my headset*mic into my Xbox controller. I tried hard resetting my Xbox and making sure the adapter and headset are both firmly in place, it still doesn’t work. It seems as though the Xbox doesn’t even recognize that a headset is plugged in either because it says no device is connected in the party chat screen.
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Customer service issue
Reported by GetHuman-asghedom
Jan 14th, 2019 - a mon ago
I have an issue with Xbox too
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Seen by 4 customers so far
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Jan 14th 3:48pm