Recently my Xbox One (original) has been crashing while playing games, it has been taki...

GetHuman-poesarmy's customer service issue with Xbox from January 2019

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Help with my Xbox issue
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The issue in GetHuman-poesarmy's own words
Recently my Xbox One (original) has been crashing while playing games, it has been taking a long time to load games and it also takes a long time to turn on. Sometimes it doesn't even turn on or load games. Today it wouldn't turn on so we tried to find some support. The support said to push the Bind, Eject, and Power buttons on the Xbox at the same time, so we did and then the Xbox said push to continue, so we did. The Xbox then turned off, and when we turned it on again it said it was preparing the Xbox for a Factory Reset. We then turned the Xbox off and unplugged it from the power point because we did not want it to go any further with the Factory Reset. Is there any way to stop the Factory Reset because we don't want to lose anything on the Xbox and we also have not backed anything up.*Thank you for any help!
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Customer service issue
Reported by GetHuman-poesarmy
Jan 14th, 2019 - 9 mons ago
I have an issue with Xbox too
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GetHuman-poesarmy started working on this issue
Jan 14th 3:51am