I’m having a few issues. **. Long story short I’m trying to cancel a **day trial, one i...

GetHuman1911649's customer service issue with Xbox from January 2019

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I’m having a few issues. **. Long story short I’m trying to cancel a **day trial, one is Xbox live gold and the other is Xbox live game pass that is $*.** per month stating the **th. My son signed up for it without my permission and used my card and I’m trying to cancel and Xbox isn’t making it easy to do so. I’m not exactly sure of the account information and I really need to speak with someone. **. Xbox suspended MY EMAIL ACCOUNT that i used to sign in to TRY to contact someone to no avail. Geez! I don’t even know what I did wrong!! Said I violated company standards or something like that. **. I can’t not believe how difficult it is to contact someone considering the type company this is. Absolutely outrageous.
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Xbox

Customer service issue
Reported by GetHuman1911649
Jan 7th, 2019 - a mon ago
I have an issue with Xbox too
Fixed
Seen by 4 customers so far
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Serial Number
Name of Account Holder
Type of Xbox
Email Address
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Home Address
Timeline
GetHuman1911649 started working on this issue
Jan 7th 11:10pm
GetHuman1911649 confirmed the issue is fixed. Hooray!
Jan 8th 3:19am
GetHuman1911649 confirmed the issue is fixed. Hooray!
Jan 8th 3:27am