My name is Rafael Wynn. I recently got a bunch of microsoft charges on my credit card...

GetHuman1914839's customer service issue with Xbox from January 2019

4 views
 | 
87631 similar
 | 
0 following
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman1914839 to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
GetHuman1914839's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (a mon ago)
First: share to improve GetHuman1914839's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1914839 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1914839's own words
My name is Rafael Wynn. I recently got a bunch of microsoft charges on my credit card that I am unaware of. I called the credit card company (capital one visa) and they said these charges were associated with an old credit card of mine that I had fraud on and cancelled (ending in ****, however my current card ending in (****) is currently being charged which is a problem. There were charges ranging from $**.** to $*.** over the past week. I want these charges refunded because they are not mine. here are the charges. My son used to have an xbox acct but we no longer use it. **** $*.** *** $*.** *** $**.** ***** $*.** ***** $**.** ***** $*.** ***** $*.** ***** $*.** ***** $*.** ***** $*.** ***** $*.** ***** $**.** ***** $**.** **thank you for looking into this for me. *best regards,*Rafael Wynn
GetHuman1914839 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1914839 fixed the problem
We are waiting for GetHuman1914839 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Xbox email you?
This email address isn't valid
Follow this issue
See how GetHuman1914839 fixes it.
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman1914839
Jan 7th, 2019 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
Similar issue to 87631 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1914839 started working on this issue
Jan 7th 4:09pm