I Bought a game and it didn't turn out as expected and can't play the game properly due...

GetHuman-jlound's customer service issue with Xbox from January 2019

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The issue in GetHuman-jlound's own words
I Bought a game and it didn't turn out as expected and can't play the game properly due to the need of extensions required. I asked for a refund on the Xbox and it said I was liable to get a refund since I asked for a refund the same day I Bought it and had play less than * hours of the game. They said I would receive an email regarding if I would get a refund ** hours later. I refunded it on the **th December and it is now the *th of January. Can you help in this situation as my money would have been wasted on something I cannot use?
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman-jlound
Jan 4th, 2019 - 4 mons ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman-jlound started working on this issue
Jan 4th 9:35pm