Back in November **** you very kindly refunded me for some V-Bucks my son had purchased...

GetHuman1894883's customer service issue with Xbox from January 2019

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The issue in GetHuman1894883's own words
Back in November **** you very kindly refunded me for some V-Bucks my son had purchased on X-Box One without my permission, following this I thought I had followed the instructions and had deleted my bank details to prevent him doing this in future. However he has today done this again whilst in the care of my father, not sure how!!?, and has bought some more V-Bucks. I would therefore like a full refund on these items purchased. My son is only * years old and is autistic and has no concept of purchasing such items. I need clear instructions on how to prevent him purchasing such items in future, I am not very techy when it comes to the X-Box and so any assistance you can provide would be most appreciated. I have already emailed you with * order numbers, **********, **********, and I have just discovered there is a *rd, Order Number **********. **Please contact me asap as I would like a full refund on the above and also instructions on how to remove my current bank card details. **Thanks*Claire Clark
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Customer service issue
Reported by GetHuman1894883
Jan 4th, 2019 - 4 mons ago
I have an issue with Xbox too
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