Hello,**In late November last year I called about my brothers account being hacked and...

GetHuman1892509's customer service issue with Xbox from January 2019

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The issue in GetHuman1892509's own words
Hello,**In late November last year I called about my brothers account being hacked and his account being taken off him, I haven’t heard anything for almost a month now and I am curious as to whether his account is going to be transferred to the new one that we had to make. *I also tried to send an email in December because my sister had money taken out of her account because the hacker used her details to purchase Xbox live. I would really appreciate if all the payment details on the account that was hacked be taken off and to be refunded the amount taken out as the bank will not refund the money back to us. *This has been a really lengthy, complicated and frustrating encounter and would really appreciate to know what is going on as this issue hasn’t been resolved in over a month. **Thank you, *Molly Taylor
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Xbox

Customer service issue
Reported by GetHuman1892509
Jan 4th, 2019 - 4 mons ago
I have an issue with Xbox too
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Seen by 2 customers so far
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Timeline
GetHuman1892509 started working on this issue
Jan 4th 12:43am