My sons xbox one is asking for sign in which it hadnt been needed since we set up accou...

GetHuman1887650's customer service issue with Xbox from January 2019

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The issue in GetHuman1887650's own words
My sons xbox one is asking for sign in which it hadnt been needed since we set up account like * *** yrs! So used the gmail and reset password went back to sign in and it will not accept. Tells us to go to account.live but it just a repeat of what we done to reset password, gave parents permission * use, changed setting to no rescritions.. He has a childs account , said if he uses my gmail he will loose all skins etc... Idk if true i dont play he needs * use his account and the new PW for sign in on xbox one which i have a email stating its ***% ready to use..so why cant he sign in?
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Xbox

Customer service issue
Reported by GetHuman1887650
Jan 3rd, 2019 - 4 mons ago
I have an issue with Xbox too
Fixed
Seen by 3 customers so far
Similar issue to 85652 others
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Type of Xbox
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Timeline
GetHuman1887650 started working on this issue
Jan 3rd 3:50pm
GetHuman1887650 confirmed the issue is fixed. Hooray!
Jan 4th 4:22pm