There were unauthorized purchases made on my son's Xbox account starting on December...

GetHuman-shawnjca's customer service issue with Xbox from December 2018

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The issue in GetHuman-shawnjca's own words
There were unauthorized purchases made on my son's Xbox account starting on December **, **** and ending on December **, ****. There were a total of * purchases made and none was authorized by anyone related to the account. The total amount of these purchases is $***.**. NBA *K** **th Anniversary Edition ($**.**) and Fortnite-Frozen Legends (* @ $**.**) were given as gifts to Awzxq (Jay Barajas), Sxiftyy, cAli XBL. A game tag change ($*.**) and Fortnite Medium Currency Pack:Small Currency ($**.**) was also purchased without permission. Purchases prior to these * were authorized but these are not. We are therefore asking for a full refund ($***.**) of these unauthorized purchases to the IBC debit card you have on file. The password to this account has been changed.**The account name is deeznutsok@outlook. **Your assistance with this issue is greatly appreciated.**Shawn Calvert

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Xbox

Customer service issue
Reported by GetHuman-shawnjca
Dec 31st, 2018 - 3 years ago
Fixed
Seen by 32 customers so far
Similar issue to 83821 others
1 customer following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address

Timeline

GetHuman-shawnjca started working on this issue
Dec 31st, 2018 5:00am
GetHuman-shawnjca indicated the issue is not fixed yet.
Dec 31st, 2018 4:42pm
GetHuman-shawnjca indicated the issue is not fixed yet.
Dec 31st, 2018 9:44pm

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