My account has been hacked I've managed to reset the password but its telling me that I...

GetHuman-jaygamer's customer service issue with Xbox from December 2018

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The issue in GetHuman-jaygamer's own words
My account has been hacked I've managed to reset the password but its telling me that I need a security code and I tried canceling but the person who hacked the account deleted my security info and added his on But I still can prove the account is mine I was just wondering if you could have let me make a new account and transfer it to there and the guy who hacked it I have his IP Address aswell as his Gamertag How it Happened: It was honestly a normal day until someone signed out my account and and I signed back in then the guy who signed me out messaged me and told me how he got my account saying My account was sold to him and that the guy who sold it to him was named FlavorFlave And then he threatend to delete my account His Gamertag is zxXEXOTICXxz he then changed my password and email and all my security info and when I filled out the recovery form and changed the password he managed to change it back and messaged me and said if I changed it again he would Permanently delete my account I tried calling microsoft but cant reach them Please help but account email was *****@***.com but he changed it to ITAKEYOURSTUFF@outlook.com Please help me the Recovery form isnt going to help me.

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Xbox

Customer service issue
Reported by GetHuman-jaygamer
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 79211 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
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Timeline

GetHuman-jaygamer started working on this issue
Dec 25th, 2018 5:22pm