I have been out of the country for over a month now. I get back this week to see an ema...

GetHuman1824232's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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The issue in GetHuman1824232's own words
I have been out of the country for over a month now. I get back this week to see an email about how my main account ibe reckless xx has been banned for bad language. The email that goes with this account is *****@***.com but now I can't even get into that because it's saying there is suscpious activity. So I think i've been hacked and then got banned for what that person did to me. I believe I know how this could have happened to me being hacked. I sold my old xbox one on Ebay but the auto login to my main account was still on for that old xbox. I know this because randomly throughout the day I would be signed out completing unexpectedly. Im very angry because I don't understand what could have happened. It says I was using bad language but how can that be if Im out of the country not playing it. Now i've made a new account paid for an xbox live subscription and can't play any of the ** games I owe because I bought them on my main account. I what to talk to someone on the phone to get my main account back because this is ridiculous.

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Xbox

Customer service issue
Reported by GetHuman1824232
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 78709 others
0 customers following this

Timeline

GetHuman1824232 started working on this issue
Dec 24th, 2018 7:05pm