Thursday night I tried to buy * games on my console. the payments wouodnt process. I tr...

GetHuman1816737's customer service issue with Xbox from December 2018

Help with my Xbox issue
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1816737's own words
Thursday night I tried to buy * games on my console. the payments wouodnt process. I tried several different ways, several different times, all with no success. Friday I had a charge in pending from Xbox for $**.**, which was the price for all * games because I also tried tobuse a $** credit I havr, but I have no new games. so I contacted Xbox support. the guy I texted with told me there were no purchases showing up on xboxs side & when I checked my bank statement again the charge had disappeared. today a refund posted for $**.** an then a charge for $**.** posted a few hours later. but i still have no new ganes on my console. I never authorized anything because it kept telling me that Xbox couldnt get authorization. I only have * account woth Xbox, so i know its not coming from anither account. ive only ever had * account since i bought my xbox one like *-* years ago or so. I spoke with a virtual agent, or whatever you call them, twice. the last guy was about as helpful as a swimsuit in Antarctica.

GetHuman1816737 did not yet indicate what Xbox should do to make this right.

How GetHuman1816737 fixed the problem
No help through Xbox, fixed on my own through bank. Customer service at xbox *****, I hope I never have to contact them again.
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Xbox

Customer service issue
Reported by GetHuman1816737
Dec 23rd, 2018 - 3 years ago
Fixed
GetHuman1816737 shared how to fix
Seen by 8 customers so far
Similar issue to 77976 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address

Timeline

GetHuman1816737 started working on this issue
Dec 23rd, 2018 3:51am
GetHuman1816737 confirmed the issue is fixed. Hooray!
Dec 26th, 2018 4:23am

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