I have tried multiple times to remove my account to auto renew. I go and change it to a...
GetHuman-omegajus's customer service issue with Xbox from December 2018
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman-omegajus to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman-omegajus's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-omegajus may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-omegajus's own words
I have tried multiple times to remove my account to auto renew. I go and change it to a one time payment and save the setting and then the next month it charges me again. Usually it is no problem* I just go and change the setting again, blame myself for possibly not hitting save. No harm no foul. I'm tight on money so that's why I like having the option to renew my service and if not I don't have to worry about forgetting a bill. This time is the final straw. I go to pay a bill and BAM, declined. Because of auto renew. Not only did it mess up my payment to someone* they charged me a fee of ** bucks for my stuff being declined. Now when I go to remove my card completely from the system it gives me an error saying it can't be processed. I want a refund of **.** that I was charged and auto renew shut off. Please.
GetHuman-omegajus did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-omegajus fixed the problem
We are waiting for GetHuman-omegajus to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.