I have tried multiple times to remove my account to auto renew. I go and change it to a...

GetHuman-omegajus's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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The issue in GetHuman-omegajus's own words
I have tried multiple times to remove my account to auto renew. I go and change it to a one time payment and save the setting and then the next month it charges me again. Usually it is no problem* I just go and change the setting again, blame myself for possibly not hitting save. No harm no foul. I'm tight on money so that's why I like having the option to renew my service and if not I don't have to worry about forgetting a bill. This time is the final straw. I go to pay a bill and BAM, declined. Because of auto renew. Not only did it mess up my payment to someone* they charged me a fee of ** bucks for my stuff being declined. Now when I go to remove my card completely from the system it gives me an error saying it can't be processed. I want a refund of **.** that I was charged and auto renew shut off. Please.
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Customer service issue
Reported by GetHuman-omegajus
Dec 8th, 2018 - 6 mons ago
I have an issue with Xbox too
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GetHuman-omegajus started working on this issue
Dec 8th, 2018 4:58am