Currently, I have my brothers account set to my home Xbox, which allows me to download...

GetHuman-dakarila's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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The issue in GetHuman-dakarila's own words
Currently, I have my brothers account set to my home Xbox, which allows me to download and play his games as much as I want. Recently, I’ve had a problem with one game in particular ‘Red Dead Redemption *’ where every time I log in, the game either disconnects or freezes and shuts down, I’ve tried multiple times to go back in, I’ve even waited and tried again and yet it still won’t work, eventually with my attempts, it began to put this notice on my screen claiming that I’d have to buy the game if I wanted to play it, but it didn’t say this for any of the other games I downloaded from my brothers account. So I decided to uninstall and reinstall the game, but I couldn’t find it in the “Ready to Install” and when I tried to go to the marketplace and get it there, the only option was to buy the game. Notice that every other game I have that I got from my brother works completely fine, EXCEPT for just this one game, how do I fix this problem?
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Customer service issue
Reported by GetHuman-dakarila
Dec 7th, 2018 - 6 mons ago
I have an issue with Xbox too
Not resolved
Seen by 6 customers so far
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GetHuman-dakarila started working on this issue
Dec 7th, 2018 9:09pm