My son's xbox live account has not worked since July. I even renewed his live account t...

GetHuman-humberta's customer service issue with Xbox from December 2018

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The issue in GetHuman-humberta's own words
My son's xbox live account has not worked since July. I even renewed his live account thinking that was the problem but he just informed me it never worked. His account is AwesomeSwag****. He says that his live account will just load and if he presses the home screen it freezes. Also my email has always been the one linked to his account but for some reason I stopped getting emails and reminders to update his live. Please email me immediately to fix this issue because I just purchased * very expensive new games for Christmas and want my son to be able to use them.
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Xbox

Customer service issue
Reported by GetHuman-humberta
Dec 7th, 2018 - 6 mons ago
I have an issue with Xbox too
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Timeline
GetHuman-humberta started working on this issue
Dec 7th, 2018 1:56am