My card was saved on sons account and somehow somepne used it for purchases. We request...

GetHuman1704601's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1704601's own words
My card was saved on sons account and somehow somepne used it for purchases. We requested refund but received email stating not eligible abd i want to know why *,* Justin!***Thanks for contacting Xbox Support about your refund request. ** **We reviewed your request for order ****************************************** on November **, **** and found it’s not eligible for a refund under the Microsoft Terms of Sale.
GetHuman1704601 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1704601
Dec 6th, 2018 - 6 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 69793 others
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Timeline
GetHuman1704601 started working on this issue
Dec 6th, 2018 7:33pm