My card was saved on sons account and somehow somepne used it for purchases. We request...
GetHuman1704601's customer service issue with Xbox from December 2018
Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1704601's own words
My card was saved on sons account and somehow somepne used it for purchases. We requested refund but received email stating not eligible abd i want to know why *,* Justin!***Thanks for contacting Xbox Support about your refund request. ** **We reviewed your request for order ****************************************** on November **, **** and found it’s not eligible for a refund under the Microsoft Terms of Sale.
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