I have bought Xbox live gold and have it for a whole year and I renew my subscription e...

GetHuman1700568's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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The issue in GetHuman1700568's own words
I have bought Xbox live gold and have it for a whole year and I renew my subscription every year on July *th the day after my birthday my Xbox was not turning on for about * months. it randomly came on finding that my accounts were deleted, and can't be recovered...I don't remember my password and I've had the system for about ** years. Now my Xbox live gold has disappeared but I have the billing showing that I bought it and own it and it's not done yet and won't run out until July *th again. How do I get a deal or new Xbox live without paying again because as a customer who already payed $** for a year refuse to pay again
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1700568
Dec 6th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman1700568 started working on this issue
Dec 6th, 2018 7:00am