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GetHuman-jakemcke's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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The issue in GetHuman-jakemcke's own words
Make a payment for one years subscription and payment didn't show that it worked. Son taken out a * month subscription because of this ... I have taken out a year's Xbox live subscription on my Xbox when it asked for me to subscribe again , it didn't show that it worked at the time. so my son was inpatient and taken out a * month subscription without telling me, it has charged me for both year and month subscription. The years subscription isn't showing up on my Xbox but £**.** has been taken from my bank account so has £*.**... Can you please refund me for the one month £*.** subscription as it is unwanted. And carry on the yearly subscription. *I own a Xbox one and have done for a very long time... My xbox account name is TipsyPikachuu
My son taken out a * month subscription because it showed the one year subscription didn't work and I have been charged for both and the year subscription isn't showing on my Xbox one.
Refunding me the * month subscription price as it's unwanted
I have been with your company since the Xbox *** came out and have been a customer ever since
Haven't tried anything else because I've just found out about this
I have an issue with Xbox too
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Xbox live
Customer service issue
Reported by GetHuman-jakemcke
Dec 5th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
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GetHuman-jakemcke started working on this issue
Dec 5th, 2018 11:48am