Xbox one console controller to console keeps losing signal when I'm mid game despite it...

GetHuman1693279's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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The issue in GetHuman1693279's own words
Xbox one console controller to console keeps losing signal when I'm mid game despite its battery being fully charged with different battery packs and battery's even tried brand new controllers nothing works also doesn't do it when I'm not playing only while mid game overwatch specifically . It will just keep telling me to reconnect controller which won't reconnect sometimes just randomly does and doesn't
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1693279
Dec 5th, 2018 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 16 customers so far
Similar issue to 69251 others
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Timeline
GetHuman1693279 started working on this issue
Dec 5th, 2018 6:10am