My * year old son has an xbox one. My card is hooked to his account for what’s supposed...

GetHuman1689896's customer service issue with Xbox from December 2018

2 views
 | 
69022 similar
 | 
0 following
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman1689896 to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
GetHuman1689896's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (2 mons ago)
First: share to improve GetHuman1689896's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1689896 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1689896's own words
My * year old son has an xbox one. My card is hooked to his account for what’s supposed to ONLY BE to renew his LIVE so he is able to play games online with family. I have never, before now had any issues with things being purchased on my card other then the normal xbox live charge. But I’ve recently received my credit card statement for last month and starting with a preorder of a game that isnt even out yet, on November **th **** and continuing onto November, **st, **nd, **th, and **th with numerous other charges. This is the first time I have knowledge of this happening. To avoid this in the future I will now be buying xbox gift cards and deleting my card from the account. I simply cannot afford for this to happen. I’m looking to get a refund on those charges that I was not aware of until now. He has never had the knowledge to do those things by himself so this is all new to me. As I said, actions to prevent this in the future will be taken as well.
GetHuman1689896 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1689896 fixed the problem
We are waiting for GetHuman1689896 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Xbox email you?
This email address isn't valid
Follow this issue
See how GetHuman1689896 fixes it.
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman1689896
Dec 4th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 69022 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1689896 started working on this issue
Dec 4th, 2018 8:03pm