My * year old son has an xbox one. My card is hooked to his account for what’s supposed...

GetHuman1689896's customer service issue with Xbox from December 2018

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The issue in GetHuman1689896's own words
My * year old son has an xbox one. My card is hooked to his account for what’s supposed to ONLY BE to renew his LIVE so he is able to play games online with family. I have never, before now had any issues with things being purchased on my card other then the normal xbox live charge. But I’ve recently received my credit card statement for last month and starting with a preorder of a game that isnt even out yet, on November **th **** and continuing onto November, **st, **nd, **th, and **th with numerous other charges. This is the first time I have knowledge of this happening. To avoid this in the future I will now be buying xbox gift cards and deleting my card from the account. I simply cannot afford for this to happen. I’m looking to get a refund on those charges that I was not aware of until now. He has never had the knowledge to do those things by himself so this is all new to me. As I said, actions to prevent this in the future will be taken as well.
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Customer service issue
Reported by GetHuman1689896
Dec 4th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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GetHuman1689896 started working on this issue
Dec 4th, 2018 8:03pm