My name is deauna Graham and you all keep taking money out of my account and I don't un...

GetHuman1689459's customer service issue with Xbox from December 2018

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The issue in GetHuman1689459's own words
My name is deauna Graham and you all keep taking money out of my account and I don't understand why my son has not brought or bought anything on the Xbox in months you are just took $** out of my account last week you took more money out of my account we are not subscribed to anything I have had to call you guys over and over and over again because you will not close my account which I don't even have open I don't understand why you guys keep on taking money out of my account I have a brand new card which I've only had for a month with a whole new different card number and y'all still are able to access my account I need my money refunded back all of it that you've taken out so far within the last couple of weeks I need my money back I'm done playing with Xbox and them taking money out of my account I'm at the point now where I'm going to get a lawyer if you all don't close my account and stop taking money out of my account I had to close one account because you guys were doing this now you've done it again stop taking money out of my account or you will hear from here from my lawyer please put my money back on my card all of the money that you all have taken off with in the last few weeks I want it and need it back
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Xbox

Customer service issue
Reported by GetHuman1689459
Dec 4th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
Similar issue to 69004 others
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Timeline
GetHuman1689459 started working on this issue
Dec 4th, 2018 7:12pm