My credit card has been automatically billed for Xbox live. We don't have an Xbox. The...

GetHuman1689276's customer service issue with Xbox from December 2018

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The issue in GetHuman1689276's own words
My credit card has been automatically billed for Xbox live. We don't have an Xbox. The last time we did was when our son was living at home. He's now ** years old and has been out of the house for almost a decade. Not only do I not want automatic renewal, I thought I had cancelled this many, many years ago. I tried calling the number, but only got a robot. You seem to not have actual human beings I can talk to available. I want this turned off, but you need to contact me to find out who I am and what credit card this (very) automatic renewal is being charged to. I'll leave my email below.
GetHuman1689276 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1689276
Dec 4th, 2018 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
Similar issue to 68994 others
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Timeline
GetHuman1689276 started working on this issue
Dec 4th, 2018 6:53pm