Before contacting them, items GetHuman1689276 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1689276's own words
My credit card has been automatically billed for Xbox live. We don't have an Xbox. The last time we did was when our son was living at home. He's now ** years old and has been out of the house for almost a decade. Not only do I not want automatic renewal, I thought I had cancelled this many, many years ago. I tried calling the number, but only got a robot. You seem to not have actual human beings I can talk to available. I want this turned off, but you need to contact me to find out who I am and what credit card this (very) automatic renewal is being charged to. I'll leave my email below.
GetHuman1689276 did not yet indicate what Xbox should do to make this right.
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