My credit card has been automatically billed for Xbox live. We don't have an Xbox. The...

GetHuman1689276's customer service issue with Xbox from December 2018

68994 similar
0 following
Help with my Xbox issue
First: share to improve GetHuman1689276's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1689276's next move: call Xbox.
The best way to get your problem resolved is to tap the button below to start calling Xbox. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1689276 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1689276's own words
My credit card has been automatically billed for Xbox live. We don't have an Xbox. The last time we did was when our son was living at home. He's now ** years old and has been out of the house for almost a decade. Not only do I not want automatic renewal, I thought I had cancelled this many, many years ago. I tried calling the number, but only got a robot. You seem to not have actual human beings I can talk to available. I want this turned off, but you need to contact me to find out who I am and what credit card this (very) automatic renewal is being charged to. I'll leave my email below.
GetHuman1689276 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1689276 fixed the problem
We are waiting for GetHuman1689276 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Xbox email you?
This email address isn't valid
Follow this issue
See how GetHuman1689276 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1689276
Dec 4th, 2018 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
Similar issue to 68994 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1689276 started working on this issue
Dec 4th, 2018 6:53pm