I purchased a character (sub zero) for my injustice * game. I went to check if it went...

GetHuman-uclajoeb's customer service issue with Xbox from December 2018

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The issue in GetHuman-uclajoeb's own words
I purchased a character (sub zero) for my injustice * game. I went to check if it went through on the menu with all the characters and I hasnt shown up. I then followed the instructions to download it only to find out that it won’t let me proceed doing so through my games and apps menu. I’m out of ideas and I paid *.** for this character and I would like to get this resolved or get a refund and have someone help me get sub zero please get back to me. Thank you*Daniel Ficarra
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Xbox

Customer service issue
Reported by GetHuman-uclajoeb
Dec 4th, 2018 - 2 mons ago
I have an issue with Xbox too
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Seen by 3 customers so far
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GetHuman-uclajoeb started working on this issue
Dec 4th, 2018 1:07am