I was looking at my bank account yesterday and i noticed that money amounting to...

GetHuman1683827's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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The issue in GetHuman1683827's own words
I was looking at my bank account yesterday and i noticed that money amounting to **.** euros was taken out without my permission to pay for xbox live subscription , this transfer was conpletly unauthorised, i got no warning what so ever and no chance to stop it. I have not played my xbox online or offline in the last * months and it makes me very mad that my money would be taken out without my permission , no form of contact or anything. I have not gotten a receipt sent to my email ,i did not give permission for the transaction to have taken place and i am not impressed with microsoft for not asking permission to make the transaction. As well as this when trying to use your help sites to get a refund it was very confusing, very misleading and makes you go to many different pages ,links and other thing irrelevant to getting a refund. Consider me very very annoyed and disappointed in microsofts actions. I want a refund for the purchase that i did not authorise the refund should be €**.** as that is what was taken out of my account without my knowledge or consent
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Xbox

Customer service issue
Reported by GetHuman1683827
Dec 3rd, 2018 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
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Timeline
GetHuman1683827 started working on this issue
Dec 3rd, 2018 11:20pm