I need someone to contact me, my child is calling continuously charged monthly althoug...

GetHuman-kjackbry's customer service issue with Xbox from December 2018

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The issue in GetHuman-kjackbry's own words
I need someone to contact me, my child is calling continuously charged monthly although we have a subscription for ** months that’s paid for an upload to her computer in addition to she just added a $** gift card to the Xbox system which brings her total to ** month plus an additional three with the $**. I need want to call me livetime. We need to know how to ensure that are Xbox account is credited properly and not continuously charge for something we’ve already paid for.
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Xbox

Customer service issue
Reported by GetHuman-kjackbry
Dec 3rd, 2018 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman-kjackbry started working on this issue
Dec 3rd, 2018 8:10pm