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Before contacting them, items GetHuman-kjackbry may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman-kjackbry's own words
I need someone to contact me, my child is calling continuously charged monthly although we have a subscription for ** months that’s paid for an upload to her computer in addition to she just added a $** gift card to the Xbox system which brings her total to ** month plus an additional three with the $**. I need want to call me livetime. We need to know how to ensure that are Xbox account is credited properly and not continuously charge for something we’ve already paid for.
GetHuman-kjackbry did not yet indicate what Xbox should do to make this right.
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