I purchased Black Ops * digital deluxe edition on my Xbox account Over * months ago, a...

GetHuman-colemunn's customer service issue with Xbox from December 2018

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The issue in GetHuman-colemunn's own words
I purchased Black Ops * digital deluxe edition on my Xbox account Over * months ago, and as of * days ago I am no longer able to launch my game as it says I must purchase it again. I have not received a refund or anything. I spoke to an Xbox support representative * days ago, whom told me they would be adding the game back to my account within ** hours. Here I am over ** hours later with no game that I paid $*** for... I am becoming extremely frustrated and will pursue legal action if I am not contacted by a representative by the end of today.
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman-colemunn
Dec 3rd, 2018 - 2 mons ago
I have an issue with Xbox too
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Seen by 7 customers so far
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Timeline
GetHuman-colemunn started working on this issue
Dec 3rd, 2018 7:00pm