I purchased Black Ops * digital deluxe edition on my Xbox account Over * months ago, a...

GetHuman-colemunn's customer service issue with Xbox from December 2018

68466 similar
0 following
Help with my Xbox issue
Try having Xbox call you again?
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-colemunn's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-colemunn may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Tip from another customer
If you are looking to report a user, problem with your live account, your console or any other issue you can use the link here - https://support.xbox.com/en-US/.
The issue in GetHuman-colemunn's own words
I purchased Black Ops * digital deluxe edition on my Xbox account Over * months ago, and as of * days ago I am no longer able to launch my game as it says I must purchase it again. I have not received a refund or anything. I spoke to an Xbox support representative * days ago, whom told me they would be adding the game back to my account within ** hours. Here I am over ** hours later with no game that I paid $*** for... I am becoming extremely frustrated and will pursue legal action if I am not contacted by a representative by the end of today.
GetHuman-colemunn did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-colemunn fixed the problem
We are waiting for GetHuman-colemunn to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Xbox email you?
This email address isn't valid
Follow this issue
See how GetHuman-colemunn fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-colemunn
Dec 3rd, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 7 customers so far
Similar issue to 68466 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-colemunn started working on this issue
Dec 3rd, 2018 7:00pm