During Black Friday fallout ** was not on the deals. I purchased it on ***** and then i...

GetHuman1604342's customer service issue with Xbox from December 2018

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The issue in GetHuman1604342's own words
During Black Friday fallout ** was not on the deals. I purchased it on ***** and then it was added on *****. I have been trying to get a hold of someone to at least speak with me about it. I live chatted and they told me fill out a refund, I did and was simply dismissed with a line about the terms of service but no real explanation. This purchase is within ** days and all I want is a $** credit in the store due to the fact that this title was added late to a big sale. The amount of back and forth I have had to do and then receiving a denial of refund without explaination is horrible customer service. I’ve owned every console and bought hundreds of games from Microsoft, I didn’t expect this. **Thank you, *Austin
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Customer service issue
Reported by GetHuman1604342
Dec 3rd, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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GetHuman1604342 started working on this issue
Dec 3rd, 2018 3:28pm