I have the black screen of death and have tried unplugging it, hard restarting it and r...
GetHuman-nickjmcn's customer service issue with Xbox from December 2018
Help with my Xbox issue
The issue in GetHuman-nickjmcn's own words
I have the black screen of death and have tried unplugging it, hard restarting it and resetting the Xbox to factory settings and nothing is working.
GetHuman-nickjmcn did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-nickjmcn fixed the problem
I chose the "reset device to factory settings" tab. Then I selected "keep everything" tab that keeps your profile and games. Then I hard shutdown my Xbox by holding the power button until it shut off completely. Then I unplugged everything from the Xbox and unplugged the power box from the wall. Waited a couple minutes to let the Xbox drain itself of power completely before plugging everything back in. Turning it back on and it worked but I had to set up the Xbox from a factory reset.
Please help with my Xbox issue
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