I have the black screen of death and have tried unplugging it, hard restarting it and r...

GetHuman-nickjmcn's customer service issue with Xbox from December 2018

Help with my Xbox issue
The issue in GetHuman-nickjmcn's own words
I have the black screen of death and have tried unplugging it, hard restarting it and resetting the Xbox to factory settings and nothing is working.
GetHuman-nickjmcn did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-nickjmcn fixed the problem
I chose the "reset device to factory settings" tab. Then I selected "keep everything" tab that keeps your profile and games. Then I hard shutdown my Xbox by holding the power button until it shut off completely. Then I unplugged everything from the Xbox and unplugged the power box from the wall. Waited a couple minutes to let the Xbox drain itself of power completely before plugging everything back in. Turning it back on and it worked but I had to set up the Xbox from a factory reset.
Please help with my Xbox issue
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman-nickjmcn
Dec 2nd, 2018 - 6 mons ago
I have an issue with Xbox too
Fixed
GetHuman-nickjmcn shared how to fix
Seen by 7 customers so far
Similar issue to 68056 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-nickjmcn started working on this issue
Dec 2nd, 2018 9:08pm
GetHuman-nickjmcn confirmed the issue is fixed. Hooray!
Dec 2nd, 2018 9:48pm