My little brother bought Madden cash on multiple instances while I wasn’t home.

GetHuman1671717's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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The issue in GetHuman1671717's own words
I wasn’t trying so anything, my little brother bough Madden cash while I was at work. ... My little brother bought Madden Cash while I was at work and he didn’t have permission to do so. My card is linked to my account so all he had to do was confirm the purchase. Upon further investigation (after I found the order code), I realized he spent more money on madden cash a while ago totaling to $*** ( * instances with $**) I would like a full refund on my card and I am willing to return whatever needs to be returned to get my money back.
I don’t make a lot and I work hard for my money. It’s especsilly frustrating when it gets spent without your permission.
Giving me my money back.
I’ve been an Xbox customer for a long time. As I got older I made new accounts because I couldn’t afford a name change when I was younger, but I’m still a paying customer.
There’s nothing I can do except contact Xbox support.
I have an issue with Xbox too
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Xbox

Madden NFL **
Customer service issue
Reported by GetHuman1671717
Dec 2nd, 2018 - 6 mons ago
I have an issue with Xbox too
Not resolved
Seen by 6 customers so far
Similar issue to 67752 others
0 customers following this
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman1671717 started working on this issue
Dec 2nd, 2018 2:42am