I bought my older son a game on xbox live with my debit card. This is the ONLY company...

GetHuman1671335's customer service issue with Xbox from December 2018

11 views
 | 
67719 similar
 | 
0 following
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman1671335 to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman1671335's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1671335 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1671335's own words
I bought my older son a game on xbox live with my debit card. This is the ONLY company that i know of that AUTOMATICALLY keeps the debit card on file for the child to charge whatever they want & my younger son charged a ton of charges on that card without my authorization or approval! I have been dealing with this for over a YEAR & have had to had my debit card changed & new numbers TWO times bcuz somehow i think i deleted the debit card off & its still available for kids to use......ive ALLOWED BTWN BOTH BOYS ABOUT LESS THAN HALF OF THE CHARGES WAS AUTHORIZED BY ME THE OTHER HALF WAS N-O-T!!!!!I i am not to good with the Xbox & computers so i prefer to deal with a person directly! I am a single mom trying to survive in this world......living paycheck to paycheck without any help from their father. So as i have had learning disabilities throughout school & currently still do but still work & have a hard time reading d*t my condition! I would like a refund for half of ALL CHARGES ---- SINCE LAST YEAR TO NOW.........I didnt allow my younger son to charge money on my debit xard & i dont know how to set up a parent account or with you guys assistance by voice help me, & direct me to areas & how to set up parent account would be a good way to stop these unapproved charges (i think..???) But meanwhile i didnt know that my card was on file & other times i didnt give my permission or authorized multiple charges on my card bcuz i was unaware of KEEPING CARD ON FILE AUTOMATICALLY. i figured it was a one time payment each time i DID ALLOW purchases & my mentor who helps me go thru my bills & helps me with my banking has passed away since last year WHEN ALL THIS STUFF STARTED & IT HAS BEEN EMOTIONALLY & now financialky difficult bcuz i dont understand the words due to my diability & he assisted me & now i dont now who to help me & who i can trust to.....but PLEASE HELP ME & ASSIST ME WITH MY REFUND & SETTING UP A WAY FOR THIS TO STOP & ONLY I CAN AUTHORIZE PURCHASES!!!!
GetHuman1671335 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1671335 fixed the problem
We are waiting for GetHuman1671335 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1671335 fixes it.
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman1671335
Dec 2nd, 2018 - 6 mons ago
I have an issue with Xbox too
Not resolved
Seen by 11 customers so far
Similar issue to 67719 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1671335 started working on this issue
Dec 2nd, 2018 1:16am