Help me fix my payment account

GetHuman1665787's customer service issue with Xbox from December 2018

Help with my Xbox issue
The issue in GetHuman1665787's own words
Put time on my account so we could play ... Removing a debit card that no longer exists .and pay with xbox card like we have been.how do I remove old debit card from account .went to use Xbox card and it is telling me that we owe money from a debit card which we no longer use .we have been buying Xbox time cards
Because we've been using time buy cards and just bought one it won't take years
Taking my old debit card off and except pay card
Calling you
I have an issue with Xbox too
How GetHuman1665787 fixed the problem
I did not fix this problem yet
Please help with my Xbox issue
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Xbox

Xbox one
Customer service issue
Reported by GetHuman1665787
Dec 1st, 2018 - 6 mons ago
I have an issue with Xbox too
Fixed
Seen by 7 customers so far
Similar issue to 67230 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman1665787 started working on this issue
Dec 1st, 2018 3:36am
GetHuman1665787 confirmed the issue is fixed. Hooray!
Dec 1st, 2018 3:37am