my xbox *** was registered under my previous email account. it was hacked and i had it...

GetHuman1665744's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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The issue in GetHuman1665744's own words
my xbox *** was registered under my previous email account. it was hacked and i had it remotely shut down by a microsoft support agent. he shut it down remotely and used a generic password and email change first. i have no access to any of the info and microsoft no longer recognizes the old email so i cant recover it. i have tried via microsoft agents to recover any of it to no avail. i asked if there would be a problem switching the *** account before hanging up and the agent said to just call back considering i was in a time constraint at the moment. i am still unable to log into my live profile character on my xbox *** and have tried to bypass it using the initial setup and via my current outlook account by registering it as a device. still not working. i don't want to lose all the saved data but at this point i don't care anymore. what can i do?
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Customer service issue
Reported by GetHuman1665744
Dec 1st, 2018 - 6 mons ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
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GetHuman1665744 started working on this issue
Dec 1st, 2018 3:36am