I’m having issues connecting to a party with one specific friend on Xbox Live on the Xb...

GetHuman1665225's customer service issue with Xbox from December 2018

Help with my Xbox issue
The issue in GetHuman1665225's own words
I’m having issues connecting to a party with one specific friend on Xbox Live on the Xbox One. The strange part is, we can join other fiends no problem, but when we try to join a party together, we wind up disconnecting. Both our NAT types are Open. Our internet is just fine. We can join each other’s games just fine, but just not a party. We have hard restarted our Xbox’s multiple times. I even soft factory reset my Xbox and it sped it up by a long shot, but didn’t resolve the issue. We’ve gone to the support page on the disconnecting from a party and followed all the steps, and everything was just fine on that part. I would say the strangest part of this is, he got me back into Xbox months ago and we had the issue then, and then randomly one day the issue was gone and we connecting perfectly. I would say this happened about * *** - * months ago, but since about * weeks ago, the problem came back and is even worse now. He’s my main friend I play with too. I have no idea what to do, which is why I’m calling. Thanks for your help in advance!
GetHuman1665225 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1665225 fixed the problem
I called my internet provider and they hard reset my modem and it fixed it for now. I still have yet to see if it permanently fixed it or not.
Please help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman1665225
Dec 1st, 2018 - 6 mons ago
I have an issue with Xbox too
Fixed
GetHuman1665225 shared how to fix
Seen by 3 customers so far
Similar issue to 67172 others
0 customers following this
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Timeline
GetHuman1665225 started working on this issue
Dec 1st, 2018 1:44am
GetHuman1665225 confirmed the issue is fixed. Hooray!
Dec 1st, 2018 5:48am