Im trying to play Black Ops * on my Xbox one, but it is asking me to recover an Xbox...

GetHuman-ccsherre's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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The issue in GetHuman-ccsherre's own words
Im trying to play Black Ops * on my Xbox one, but it is asking me to recover an Xbox *** account. I do not have a *** account available to me anymore nor do I know the gamer tag. I think it was (FatAlberta) I guess my question is how do I get past the account recovery process, or if i can recover my old *** account. Id like to talk to a person live over my phone whenever possible, thank you. ***-***-****
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Xbox

Customer service issue
Reported by GetHuman-ccsherre
Nov 29th, 2018 - 9 mons ago
I have an issue with Xbox too
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Timeline
GetHuman-ccsherre started working on this issue
Nov 29th, 2018 3:34pm