I purchased Xbox live * months ago or a bit longer, so when my bill was due I paid it...

GetHuman1651711's customer service issue with Xbox from November 2018

6 views
 | 
66319 similar
 | 
0 following
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman1651711 to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman1651711's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1651711 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1651711's own words
I purchased Xbox live * months ago or a bit longer, so when my bill was due I paid it, to gain access to red dead redemption * online. I resubscribed to the * month subscription with my debit card, it said I had my * months and all was fine. But online was still not working for red dead redemption *, so it redirected me to purchase another * month Xbox live, I proceeded expecting it to say I already have my * month membership, but instead I have been charged $**.** for my resubscrubtion to xbox live, as well as $**.** for a * month pass. Out of the same debit card, I would like the $**.** refunded to my debit card, as I have already paid for a * month.
GetHuman1651711 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1651711 fixed the problem
We are waiting for GetHuman1651711 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1651711 fixes it.
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman1651711
Nov 29th, 2018 - 9 mons ago
I have an issue with Xbox too
Not resolved
Seen by 6 customers so far
Similar issue to 66319 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1651711 started working on this issue
Nov 29th, 2018 9:02am