I purchased Xbox live * months ago or a bit longer, so when my bill was due I paid it...

GetHuman1651711's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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The issue in GetHuman1651711's own words
I purchased Xbox live * months ago or a bit longer, so when my bill was due I paid it, to gain access to red dead redemption * online. I resubscribed to the * month subscription with my debit card, it said I had my * months and all was fine. But online was still not working for red dead redemption *, so it redirected me to purchase another * month Xbox live, I proceeded expecting it to say I already have my * month membership, but instead I have been charged $**.** for my resubscrubtion to xbox live, as well as $**.** for a * month pass. Out of the same debit card, I would like the $**.** refunded to my debit card, as I have already paid for a * month.
GetHuman1651711 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Customer service issue
Reported by GetHuman1651711
Nov 29th, 2018 - 9 mons ago
I have an issue with Xbox too
Not resolved
Seen by 6 customers so far
Similar issue to 66319 others
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GetHuman1651711 started working on this issue
Nov 29th, 2018 9:02am