I pre ordered the ultimate edition of red dead redemption * and now that it's online I...

GetHuman1651610's customer service issue with Xbox from November 2018

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The issue in GetHuman1651610's own words
I pre ordered the ultimate edition of red dead redemption * and now that it's online I have none of the pre order or ultimate edition bonuses, and they've also dissappeared from story mode. I've tried unintalling and reinstalling the game and all the included content, unintalling and reinstalling just the bonus and ultimate content, reseting my profile on the console by removing and power cycling then re adding it, and deleting and resyncing my saves multiple times.
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Customer service issue
Reported by GetHuman1651610
Nov 29th, 2018 - 9 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
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GetHuman1651610 started working on this issue
Nov 29th, 2018 8:11am