My brother and I both play Xbox games on our Xbox live accounts and share our games. Us...

GetHuman1697924's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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The issue in GetHuman1697924's own words
My brother and I both play Xbox games on our Xbox live accounts and share our games. Usually when we order a game we both get any bonuses. He purchased red dead redemption * digitally. We both received the war horse bonus content. I wanted to get the extra content from the ultimate edition so I purchased a physical copy of the game to get the content and a souvineer. I entered the code to get the extra content, but he didn’t get it on his account, even if he plays on my Xbox. Is there a way to get him this content? We have never encountered this problem in the *** years I have had my xbl account. We both would like to have access to this content.
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1697924
Dec 5th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 11 customers so far
Similar issue to 69458 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman1697924 started working on this issue
Dec 5th, 2018 9:11pm