Hi, *I have this incident where on Nov *th my son requested me to buy him a game on Xbo...

GetHuman-ochashba's customer service issue with Xbox from November 2018

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The issue in GetHuman-ochashba's own words
Hi, *I have this incident where on Nov *th my son requested me to buy him a game on Xbox, his account is *****@***.com' he told me that the game was **usd, so I went ahead and gave him my card to pay for it knowing that it was gonna be a one payment, afterwards i realised more payments deducted from my card so i decided to cancel the Xbox gold and was refunded back ** dollars and some change.. I tried to remove my card from the account but couldnt because was asking for another mode of payment so I left it like that as I was hurriedly going to work.**Now my main issue is last Saturday I had visitors around I don't knw who activated the Xbox gold game again coz my son says hes not the one and i did not authorise this either, so since saturday xbox has deducted around ** usd from my CARD which I want REFUNDED and Xbox Gold Cancelled and my card completely detached from my son's Xbox account as I am unable to do that.**Your assistance will be highly appreciated, thanking you guys in advance.*Charles O Okumu

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Customer service issue
Reported by GetHuman-ochashba
Nov 28th, 2018 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 65936 others
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GetHuman-ochashba started working on this issue
Nov 28th, 2018 3:55pm

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