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Before contacting them, items GetHuman-ochashba may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-ochashba's own words
Hi, *I have this incident where on Nov *th my son requested me to buy him a game on Xbox, his account is *****@***.com' he told me that the game was **usd, so I went ahead and gave him my card to pay for it knowing that it was gonna be a one payment, afterwards i realised more payments deducted from my card so i decided to cancel the Xbox gold and was refunded back ** dollars and some change.. I tried to remove my card from the account but couldnt because was asking for another mode of payment so I left it like that as I was hurriedly going to work.**Now my main issue is last Saturday I had visitors around I don't knw who activated the Xbox gold game again coz my son says hes not the one and i did not authorise this either, so since saturday xbox has deducted around ** usd from my CARD which I want REFUNDED and Xbox Gold Cancelled and my card completely detached from my son's Xbox account as I am unable to do that.**Your assistance will be highly appreciated, thanking you guys in advance.*Charles O Okumu
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