My son tried to buys some Vbucks on Fortnite last night. The screen kept telling him t...

GetHuman1645588's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1645588's own words
My son tried to buys some Vbucks on Fortnite last night. The screen kept telling him that the transaction had failed: Oops...something went wrong...**Anyway, he wanted to get * of the $** packs. After trying that several times, he wondered if something was wrong with that types, so he tried one of the $* packs.**My husband contacted his credit card company to see if they were blocking the transaction. Apparently they had after numerous attempts had been made, believing that it was fraudulent activity.**When my son looked at things this morning, four of the $** packs and the one $* pack had all gone through. But this was because he had made multiple attempts BECAUSE the Xbox message kept telling him that something had gone wrong...**We need help with refunding all but two of the $** packs. Please assist us!

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Customer service issue
Reported by GetHuman1645588
Nov 28th, 2018 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 65933 others
0 customers following this


GetHuman1645588 started working on this issue
Nov 28th, 2018 3:45pm

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