My son tried to buys some Vbucks on Fortnite last night. The screen kept telling him t...

GetHuman1645588's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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The issue in GetHuman1645588's own words
My son tried to buys some Vbucks on Fortnite last night. The screen kept telling him that the transaction had failed: Oops...something went wrong...**Anyway, he wanted to get * of the $** packs. After trying that several times, he wondered if something was wrong with that types, so he tried one of the $* packs.**My husband contacted his credit card company to see if they were blocking the transaction. Apparently they had after numerous attempts had been made, believing that it was fraudulent activity.**When my son looked at things this morning, four of the $** packs and the one $* pack had all gone through. But this was because he had made multiple attempts BECAUSE the Xbox message kept telling him that something had gone wrong...**We need help with refunding all but two of the $** packs. Please assist us!
GetHuman1645588 did not yet indicate what Xbox should do to make this right.
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Customer service issue
Reported by GetHuman1645588
Nov 28th, 2018 - 9 mons ago
I have an issue with Xbox too
Not resolved
Seen by 11 customers so far
Similar issue to 65933 others
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GetHuman1645588 started working on this issue
Nov 28th, 2018 3:45pm